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Whether you’re a pool pro or pool owner, we’re here to help you make the most of the best pool service software from Dip. Explore questions, answers, and tips tailored to your needs. If you have more questions, tap the “Contact Us” button. Our dedicated team is always ready to assist you.

Frequently Asked Questions

Discover more about how The Dip App can transform your days.

Can Dip help me find pool cleaning service or pool repair services near me?

We would love to help connect you with amazing “pool cleaning companies near me” to help you run your pool. From The Dip App, select “Tech” from the bottom menu, slide to “Find” on the bar, and tap the blue button to discover pool service near me. This will send Dip an email request to get you connected to a pool specialist in your area. Expect to hear back from us with a pool company or pool technician suggestion within 24-48 hours. It can be like having a pool doctor for all your swimming pool maintenance needs when you connect with the right pool service business.

Can I invite my current swimming pool service technician to use The Dip App?

Yes, absolutely! You can download The Dip App and create a free account. After you do that, simply tap the “Invite your pool tech” button and follow the prompts. Once your pool technician has The Dip App, they will provide you with a pool service code to enter that will link you to your pool specialist to run your pool service.

How can I communicate to my pool technician through The Dip App?

You can conveniently connect with your pool service provider via email, phone call, or message directly through The Dip App. Your pool tech can also easily communicate with you through Dip pool check-in systems, making communication initiated by either party simple and convenient. To protect your privacy, your personal phone number is not accessible to your pool technician.

Will The Dip App send me a notification or reminder of my swimming pool maintenance appointment?

The Dip App includes automated pre-service reminders about upcoming appointments and real-time notifications for customers when your pool technician is on the way. These reminders ensure your swimming pool is accessible and ready for your pool pro to work on, reducing delays caused by locked gates, low water levels, or other obstacles. With The Dip App, you can keep on schedule while your pool company provides better pool service, keeping you informed and satisfied.

What if I need to make a one-time change to my recurring pool service date?

We understand that life happens, and you may not be able to accommodate your pool pro on your regular pool service date. Simply reach out to them through The Dip App by phone or message to request a one-time rescheduling of their services. Your future recurring pool service appointments will remain as previously scheduled.

What chemicals do pool technicians record in The Dip App?

“Pools near me” need excellent attention. We’ve set up our best pool maintenance app to encourage the regular recording of essential pool chemical levels on the Langelier Saturation Index (LSI) that are important for maintaining healthy swimming pool water. As they run your pool cleaning service, your swimming pool service technician can easily log sanitizer, pH, alkalinity, calcium hardness, cyanuric acid levels, and total dissolved solids all on The Dip App. After your pool service near me is complete, your customer report will include the logged information for all these essential chemicals.

How will I know when my swimming pool is safe to use again?

Once your pool maintenance is finished, The Dip App sends you an instant notification. This alert includes essential details, like when it’s safe to swim again, so you can dive back in with confidence. Dip keeps you informed and in control, making pool care simpler than ever.

Will The Dip App tell me when to pay a swimming pool service invoice from my pool company?

With the The Dip App, paying your pool service invoice is simple. You’ll receive a notification from the pool management software when your bill is ready. Clear invoicing includes all details, and saved payment data ensures hassle-free payments. Conveniently view your transaction history to track past payments, and for one-time jobs, easily pay a deposit directly through the app. The Dip App keeps everything organized, so you always know when and how to pay.

How do I pay my pool company or pool technician if they use The Dip App?

Once you’re connected with a pool company to run your pool maintenance, you’ll be able to see an overview from The Dip App dashboard of service details, including your payment amount. Simply select “Payment”, and then follow the prompts on the next screen. You can securely pay with ACH or credit card, and The Dip App will conveniently save your payment data so you don’t need to re-enter it next month.

Is my personal info secure on The Dip App?

Yes, your personal data, most notably your payment information, is safe! The Dip App doesn’t store or have access to payment or banking details directly. All pool service payment information is stored with our payment processor and is encrypted to the highest level for security. You can have peace of mind while using The Dip App, knowing your information is protected using the pool check-in systems app for pool service near me.

How much does The Dip App cost to manage swimming pools near me?

Dip is primarily a free swimming pool maintenance app, with the exception of the Smart Routes feature and processing fees. Fees are only accessed when payments are made through the pool app, making The Dip App’s swimming pool maintenance cost affordable as you manage an array of pools near me.

With Dip, there’s never a reason to spend hundreds or thousands of dollars every month on pool service apps. Our $24.99/month premium plan unlocks our swimming pool route software for your entire organization. We never charge per-user fees or per-pool fees. You can track swimming pool service near me for your pool technicians and customers at minimal cost.

If you process payments through The Dip App, there is a 3% + $2 processing fee for credit card payments or a flat fee of $3.50 for ACH payments. For example, if you invoice a customer for a $100 service, $95 will be deposited into your account after a credit card payment or $96.50 after an ACH payment.

Can The Dip App enhance my pool company bottom line?

That’s our goal! The Dip App directly boosts your pool company’s bottom line with innovative features like automated invoicing and streamlined payment options. With in-app billing notifications, over 80% of invoices are paid by pool service customers within two days. Efficient Smart Routes reduce pool technician travel costs, while improved customer communication increases client satisfaction and loyalty. By simplifying operations and enhancing cash flow, Dip swimming pool service software helps your pool company thrive, saving time and money while ensuring top-notch service for swimming pools near me.

How do I set up my business on The Dip App?

You can set up your pool company on Dip in just a few short steps. After you download The Dip App, sign up for an account and continue to follow the prompts. You’ll have the option to set up Dip as an Operator, and if you select that, you’ll be directed to fill out your business data. Your new business profile on The Dip App will be created in no time! Check out our “How It Works” page for more in-depth, step-by-step instructions.

How can The Dip App assist the swimming pool technician team I employ or manage?

The Dip App is a game-changer for your pool technician team. With Smart Routes and Google Maps connectivity, our best pool maintenance app optimizes travel time and reduces fuel costs, saving your pool company time and money. Swimming pool technicians can have 24/7 access to detailed customer profiles, track job progress, and send “On My Way” notifications to keep clients informed about pool service. The pool management software app also simplifies invoicing and generates service reports automatically. With Dip, your team works smarter, not harder, delivering efficient, quality pool service near me every day.

How do I invite my new or existing customers to use Dip pool check-in systems?

Now that you’ve entered your business data on our pool service app, you’re ready to invite your customers to The Dip App on Android, iPhone, or web for swimming pool service near me. Select “Customers” from the bottom menu and then tap “Invite” on the next screen. Send your customers a link via email or text to download The Dip App, along with your unique business code to connect. You can also add customers to Dip directly from the web dashboard.

How do I set my service and swimming pool maintenance cost in The Dip App?

Setting and updating customer pool tracker information for pools near me is quick and easy. From your pool app dashboard, select “Customers” from the bottom menu to view your complete client list, and then tap “Details” for the customer you need to edit. Now select the pencil icon by “Pool Info”. At this point, you can edit swimming pool maintenance cost prices under the “Terms” section. You can manage many other customer details from here as well, such as changing the assigned swimming pool service technician, changing the regular pool cleaning service date, assigning pool information, and even adding personalized notes to elevate swimming pool service near me.

How do I sign up for the swimming pool route software?

It’s really simple to get access to the Smart Routes pool service software. You’ll just need to join the Dip premium plan. From The Dip App, select the Routes button and then you’ll have the option to subscribe and start enjoying your intuitive technology right away.

Does The Dip App offer customer and technical support?

We sure do! Dip offers customized pool service app support over the phone with a real person who is happy to help you with your specific needs. There’s no need to attempt to bypass bots or automated prompts before you get to someone who can assist you with your pool service management software.

Does The Dip App still work offline?

Yes, it does. Go ahead and run your pool company activities to service any swimming pool near me. If you happen to have a customer in a poor service location, you’ll still be able to record your pool service records as normal. Once connectivity is restored, customer reports will be sent out and report history will be synced for pool cleaning service or other work provided.

Is my customer’s personal information secure?

Definitely! We understand the need to confidently assure customers that their personal data is protected. Dip does not store or have access to payment or banking details directly. All payment information is stored with our payment processor and is encrypted to the highest level for security, giving you and your customers peace of mind when using the pool check-in systems app for pool service near me.

Why do pool techs love using The Dip App in the field?

The Dip App is designed to make life easier for every swimming pool service technician. From Smart Routes to detailed customer profiles, the pool management software app takes the hassle out of planning, tracking, communicating, and invoicing. With the Dip pool app in hand, you’ll focus on what matters most—providing incredible pool service near me and leaving happy customers behind.

How can The Dip App streamline my daily schedule as a pool technician?

The Dip App simplifies your workday. Featuring Smart Routes, a swimming pool route software built into the Dip app, you and your fellow pool company technicians can easily optimize your daily stops for pools near me for only $24.99/month. You’ll no longer need to manually plan routes—Dip does it for you! It even sends quick “On My Way” notifications to customers, making your and your pool company look professional and reliable.

Smart Routes automatically calculates the most efficient route for your pool service jobs and provides details like job addresses, remaining stops, and travel time while you run your pool routes. With Dip, you’ll spend less time planning and more time serving customers.

How does The Dip App make navigation easier for pool techs?

The Dip App not only plans out your route for the day to reduce gas usage and travel time, it integrates with Google Maps to provide live, turn-by-turn directions for every stop on your route. From the first pool of the day to the last, The Dip App ensures you’re always on track, reducing wasted time, mileage, and vehicle wear and tear.

Can Dip improve swimming pool service technician customer satisfaction?

Absolutely! Dip enhances client communication with features like personalized notes, detailed service reports, immediate photo uploads, and real-time updates for your clients. Customers love the transparency and care they receive when working with a pool specialist who uses Dip pool check-in systems.

How can The Dip App improve my communication with customers?

The Dip App makes it easy to help run your pool business. It sends updates like “On My Way” notifications and shares service details through the best pool maintenance app. After completing a job, Dip automatically generates a detailed customer report, helping your clients understand the value of their swimming pool maintenance cost.

How does The Dip App help me track pool maintenance history?

The Dip App records each service visit, including LSI chemical readings, notes, and photos about the swimming pool maintenance performed. Over time, this creates a detailed history for every pool, making it easier to provide customized service and answer customer questions about their pool near me.

How does The Dip App simplify invoicing and record keeping for pool technicians?

The Dip App makes invoicing and record keeping simple. Each service visit for pools near me is logged and uploaded to the swimming pool maintenance app, including chemical readings, instantly uploaded photos, and swimming pool technician notes. This creates detailed records that are easily accessible for billing and client communication. The app’s pool check-in systems ensure accuracy, helping you quickly generate invoices and track payments for all your services for swimming pool maintenance near me. Say goodbye to cumbersome paperwork in your vehicle or on your desk—the best pool service software from Dip has it all covered!

How does Dip make recording pool chemical readings fast and simple?

With The Dip App, you can log chemical readings directly into the customer’s profile during each service stop. The swimming pool service app automatically stores this data, giving you quick access to 12 months of chemical reading history for improved accuracy, efficiency, and manufacturer warranty support for swimming pool maintenance near me.

What features make Dip the best swimming pool service app for pool technicians?

Dip pool cleaning software offers standout features that include premium plan Smart Routes for efficient scheduling, daily pool technician job planning, chemical reading tracking, customer communication tools, paperless invoicing, and turn-by-turn navigation. Whether you’re a seasoned pool doctor or new to the swimming pool industry, Dip transforms how you run your pool services.

Can The Dip App handle last-minute schedule changes?

Yes! The flexible pool app for pool management software from Dip lets you update routes and schedules on the go. If a new job comes in or a stop gets canceled, you can recalculate routes in seconds, ensuring smooth and efficient service for every pool near me.

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